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Terms & Conditions

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Renters and property owners are bound to the entirety of this terms and conditions document. But, for convenience, a plain-language summary of some pertinent aspects is included here:

We do not offer properties as event venues. Properties are available for lodging accommodations. The use of the house for any activity other than lodging could be grounds for expedited eviction or other legal action. Seek approval before you book. The cancellation policy applies to booked reservations that are canceled by the property manager due to the inappropriateness of intended use (section 10).
Guest/customer is responsible for transportation to the property. Get details and important information about access before booking. Four-wheel drive is highly recommended to access all properties during winter (section 13). Properties are accessed by mountain roads. Seek disclosures about each property on the property description page. Be familiar with all aspects that affect your plans.
Commit to the dates before you book. Making a reservation pulls the house off the market for the dates you book. So, generally speaking, you must pay the property owner to reserve the property, even if you do not ever occupy the property. Refunds are handled according to the cancellation policy (see section 7 and 8 below). It is highly recommended that you purchase the travel insurance that is offered with the reservation.
This total document discloses the full policy regarding how reservations are managed, and what responsibilities you are accepting when you book a property.
By providing your phone number, you agree to receive text messages from Carolina Stays. Message and data rates may apply. Message frequency varies.

THIS IS A VACATION RENTAL AGREEMENT UNDER THE NORTH CAROLINA VACATION RENTAL ACT. THE RIGHTS AND OBLIGATIONS OF THE PARTIES TO THIS AGREEMENT ARE DEFINED BY LAW AND INCLUDE UNIQUE PROVISIONS PERMITTING THE DISBURSEMENT OF RENT PRIOR TO TENANCY AND EXPEDITED EVICTION OF TENANTS. YOUR SIGNATURE ON THIS AGREEMENT, PAYMENT OF MONEY, OR TAKING POSSESSION OF THE PROPERTY AFTER RECEIPT OF THE AGREEMENT, IS EVIDENCE OF YOUR ACCEPTANCE OF THE AGREEMENT AND YOUR INTENT TO USE THIS PROPERTY FOR A VACATION RENTAL.

1) LIABILITY
Carolina Stays, Inc. is a Property Management Company. Carolina Stays, Inc. (Hereinafter the agent) is a real estate agency which brokers short term vacation rental contracts between clients (property owners) and customers (vacation renters). The properties are private homes, condominium units, cottages, and cabins. When you book a property, you enter a real-estate contract with the property owner. Neither the agent nor the owner is responsible or liable for any loss of the renter`s personal property or bodily injury or damage of any nature from any cause to the renter (including his guests, licensees, or invitees). The agent is not responsible for skiing conditions, insects, rodents, flies, or other pests, weather conditions, road conditions, power outages, acts of God, criminal activities, economic downturns, political changes, or any other activity, event or condition beyond its control.

2) CHARGES
All reservations require a payment of at least fifty percent (50%) of the reservation total (including the Security Deposit) for confirmation. The balance of the reservation shall be due upon the due date disclosed in the cancellation policy notice on the property page. Reservations made within the final balance due date must be paid in full and charged with a credit card (Visa, MasterCard, American Express or Discover). Your reservation becomes a guaranteed reservation upon monies paid on your account that complies with the reservation requirement and final balance due date (restrictions apply). Reservations are subject to a processing fee, applicable taxes, a cleaning fee, other service fees, and damage waiver, among other potential fees. A security deposit may be required.

3) PAYMENTS
Reservations made more than 30 days from the date of arrival may be paid by personal check, money order, cashier's check or credit or debit card (Visa, Mastercard, American Express or Discover). The reservation is not guaranteed until receipt of the total amount due at the time the reservation is made. Credit card payments MUST be placed on a card held in the same name as the responsible party (see section 4). The property will be marketed until receipt of payment. If multiple credit cards are used to pay for the reservation, all card-holders are equally responsible for the total cost and also for damages. Personal checks received in our office after the final balance due date may not be accepted if the final balance has been paid by credit card. If the 2nd payment is not paid by the due date, the reservation will be canceled, and the cancellation policy will apply. Acceptance of the terms and conditions is an approval of the automatic charge of final payment to the card used for the initial reservation on the final payment due date. There will be a $25 fee added to returned checks. All payments received will be held in the Carolina Stays, Inc Trust account at Coastal Carolina Credit Union This bank is a federally insured depository institution authorized to do business in North Carolina. Payments may be deposited in an interest-bearing account and any accrued interest shall be disbursed to the agent.

4) RESPONSIBLE PARTY
The persons whose credit cards are used to pay for the reservation accept responsibility for all occupants complying with rental policies, procedures, and restrictions. The responsible party must be the minimum stated age to book the property (varies by property) and is required to stay in the property for the time reserved. Aside from normal wear and tear, the responsible party is responsible to pay for any damages to the property or its contents during property possession under the vacation rental agreement. If damages or excessive cleaning appears to be the result of negligent or deliberate actions or omission, the responsible party agrees to a deposit being charged to the credit card to be held in trust until damages are covered. If multiple credit cards are used to pay for the reservation, all card-holders are equally responsible for the total cost and also for damages. The responsible party is liable for damages caused by negligent, intentional, or omitted actions. Reservations on which the damage waiver fee is paid will not be held responsible for accidental damages less than $2,500.

BE FAMILIAR WITH THESE TERMS AND SEEK APPROVAL BEFORE BOOKING IF THERE IS ANY QUESTION REGARDING THE APPROPRIATENESS OF YOUR RESERVATION. RESERVATIONS MADE BY PERSONS NOT MEETING THE MINIMUM AGE REQUIREMENT, OR RESERVATIONS BOOKED FOR A PROHIBITED INTENDED USE, MAY FORFEIT ALL MONEY PAID TOWARD THE RESERVATION.

5) DAMAGES, AND MISSING ITEMS:
All reservations require one of the following: Damage Insurance. The cost varies per home, and is non-refundable. It is designed to give you peace of mind by making you not responsible for accidental damage to the property less than $2,500.
Damage excluded from being covered by the damage waiver includes, though is not limited to the following:

Intentional, willful, reckless or malicious acts by any member of the reservation on the premises during the tenancy
Negligent omission
Theft from the premises of the owner’s property
Damage caused while under the influence of alcohol or drugs
Damages caused by smoking inside the home
Damages related to gas log fireplaces due to the logs being re-arranged, or burning items inside the gas log fireplace, such as paper, wood, etc.
Damages to the property caused by operation of a motorized vehicle by a tenant or their guests
Excessive damages done by pets
Gross negligence of tenant or intentional misuse of the property by having an unauthorized party or gathering resulting in excessive housekeeping and/or damages
Gross negligence of tenant or intentional misuse of furnishing, appliances, equipment or other amenities provided with the home. This includes tampering with audio/video system controls and component programming and alarm systems.

Any damages shall be reported immediately.
A Visa, Discover, MasterCard, or American Express number is required for each reservation. The responsible party agrees that all costs for damage excluded from the damage insurance rules will be charged to the card on file. Agent reserves the right to collect a deposit in advance, which will be held in the Carolina Stays, Inc. Escrow Account. Said deposit is refundable providing nothing is broken, missing, or damaged.

6) CLERICAL ERRORS
The agent reserves the right to cancel a reservation within 14 days of the booking, or 250 days prior to arrival date if the house was erroneously priced, made available for fewer nights than the minimum allowed by the owner, or other clerical errors. If the reservation is canceled because of a clerical error, the customer is entitled to a full refund. Clerical errors are rare. To avoid the potential of cancellation under this policy, you may ask for a review and confirmation of your reservation.

7) CANCELLATION POLICY
You may cancel within 24 hours of booking and receive a full refund. For reservations made within 24 hours of arrival date, there is no refund due if the property is entered by any person associated with the reservation. If you cancel before the final balance due date, you will receive a refund of half of the amount paid to date. Cancellations after the final balance due date do not receive a refund. But you may recover the entire amount if travel insurance was purchased and the reason for cancellation is covered. Reservations canceled because of non-payment of the final balance after the due date do not receive a refund. The final balance due date is 60, 30, or 15 days before the arrival date depending on the property. Refer to the property description page for the final balance due date. The portion not refunded is the cancellation fee and is dispersed to the owner per contract as compensation for the time off the market caused by the reservation. Attempts to reserve a property without payment will be declined. Attempts to make a reservation not subject to this cancellation policy will be declined.

8) VACATION TRAVEL INSURANCE
The premium for Vacation Rental Travel Insurance may have been included in the cost of your initial deposit, thereby adding travel insurance to this Agreement. Please review the information regarding travel insurance posted on the website and our Cancellation Policy in Section 7. You are guaranteeing payment for your reservation in exchange for pulling the property off the market to reserve it. If an unforeseen event causes you to have to cancel, you are still responsible for payment. Travel insurance can protect you from certain risks offering protection against unforeseen causes of trip cancellation, interruption, and delay, among other benefits. You may decline the travel insurance, by checking 'NO' when prompted to accept insurance or decline to protect your trip. By declining travel insurance you accept the risk associated with making an uninsured commitment. If you purchase the Vacation Travel Insurance, Carolina Stays, Inc. earns a commission on the issuance of that policy from the insurance provider, Generali.

9) RENTAL CAPACITY

Please check the number of people each property sleeps as detailed in the online property description. The maximum occupancy stated on the property page represents the MAXIMUM number of people, including children, allowed to occupy the property. Please provide our office with the names and ages of all the people who will accompany you to this rental. You will be prompted to comply with this requirement via email.

10) EVENTS, GATHERINGS FOR UNRELATED GROUPS, AND HOUSE PARTIES WARNING

Properties are available for lodging accommodations. We do not offer properties as event venues. We do not rent for house parties or events that include accommodating more than the published maximum occupancy. Gatherings and reservations hosting unrelated groups must be approved. Certain conditions may apply. If your plans include a gathering or involve hosting occupants whose age range and make-up may be construed as a gathering, please seek approval before booking the property. Acceptable arrangements are determined at the sole discretion of Carolina Stays, Inc. Reservations that appear to include an unapproved gathering may be canceled. The cancellation policy would apply. Indications that cause concern would be the whole group being in the same age range, not related, or associated with groups that are historically linked to partying. If your group may be construed as such, we likely will still want to do business with you. But to avoid difficulty, please call our office to be approved by Carolina Stays, Incbefore booking. The cancellation policy applies to booked reservations that are canceled by the property manager due to inappropriateness of intended use.

11) CHECK-IN / CHECK-OUT

CHECK-IN: (READ CAREFULLY) All cabins have either a coded entry, or a lockbox, so there is no need to come to the office to pick up a key. Normal check-in time is 4:00 PM. During holidays and busy seasons, check-in time will vary depending on Housekeeping's workload. Please call the office within 1 hour of arrival to your property to report any damages or other issues, otherwise, you may be held responsible for previous guests' damage.

The early check-in option is available when the prior guest departure is not scheduled for your arrival date. When available, the early check-in option allows you to arrive at 1:00 PM. If you purchase this option and we need to cancel the early check-in for any reason, we will let you know as soon as we are able, and your early check-in fee will be refunded. The early check-in option is not guaranteed since someone may book the night prior to your arrival AFTER you select early check-in. To truly guarantee the availability of early check-in, you need to simply reserve the night preceding your arrival date.

CHECK-OUT: You must vacate the property no later than the published check-out time on the last day of your reservation. Cleaning services are included with your reservation. Additional cleaning services are available for a fee, and are detailed in your check-in/check-out instructions (provided by email before your reservation), as well as shown here below:

The late check-out option is available when the next guest arrival is not scheduled for your departure date. When available, the late check-out option allows you to depart at 2:00 PM. If you purchase this option and we need to cancel the late check-out for any reason, we will let you know as soon as we are able, and your late check-out fee (including tax) will be refunded. The late check-out option is not guaranteed since someone may book the night of your departure AFTER you select late check-out. To truly guarantee the availability of late check-out, you need to simply reserve the night of your departure date.

CHECK-OUT PROCEDURES: A general cleaning of the property plus linen service is included. The following check-out procedures are the responsibility of the guest:

Upon departure, please place all used dishes, glassware and silverware in the dishwasher, put in soap, and turn it on. Pots and Pans should be cleaned separately.
Tenants are expected to collect and deposit trash in outdoor trash containers (or that may be in the garage), and not leave a mess.
DO NOT TURN THE HEAT, OR HOT TUB, OFF IN WINTER MONTHS.
Please report damages before departure.

12) USER ERROR, LOCK-OUTS, AND LOST KEYS
All systems are checked to confirm they are working prior to each arrival. Call our office to seek service if an advertised amenity ceases to function. There may be a charge for service if the cause of the malfunction is user-error. If a key is lost, there will be a $100 charge.

13) WEATHER AND ROAD CONDITIONS
Weather conditions in the mountains of North Carolina are unpredictable. Be aware that rain, fog, snow, sleet, and ice are possible. Road conditions may become hazardous before or during your stay. For this reason, a 4-wheel drive vehicle, tire chains and the ability to drive on snow and ice are the only things we can recommend to get to or from the property. A 2-wheel drive vehicle with chains, or a 4-wheel drive vehicle without chains, will not operate as well as 4-wheel drive with chains; especially on steep inclines that are likely. Carolina Stays’s policy for properties is to arrange a contract with a service provider to mitigate the accumulation of snow. Properties are treated on a route (providers' schedule). Service providers are instructed to mitigate after 3 inches of accumulation. We do not commit to achieving the same standard as state-maintained roads. We seek to make driveways passable by a vehicle with 4-wheel drive and chains. Weather conditions dictate whether this is possible given the resources available.
Some property driveways are uniquely difficult to plow. In these cases, there is a disclosure on the property page indicating the circumstances and the traits necessary to navigate the driveway.
The following conditions are required to successfully navigate winter weather situations: 1) accept personal responsibility, 2) prepare for possible conditions, 3) approach circumstances of winter weather with a practical attitude that acknowledges the limited nature of the property managers commitment, and that responsibility for safety and consequences for actions belong to the operator of the vehicle.
Snow mitigation service for the driveway may not include the removal of snow and ice from walkways and entry areas which may be covered with snow or be slick with ice as a result of the weather. Be prepared to walk on surfaces with accumulated snow and ice if your visit coincides with a weather event that causes snow or ice. Products are available to provide traction on snow and ice. Ice melt/rock salt will damage gravel drive and walk ways. Do not apply ice melt to gravel areas.
We will not change the standard to which we seek to clear snow/ice based on the transportation choices you make. IT IS YOUR RESPONSIBILITY TO ARRIVE FULLY PREPARED. There will be NO refunds, changes in properties, allowances, or date changes resulting from negligence in this matter.

14) EQUIPMENT FAILURE AND OTHER INCONVENIENCES
All equipment and advertised amenities should be in working order. Please report any equipment problems to the office immediately. Please be patient if you encounter any inconveniences. Carolina Stays, Inc Maintenance staff are motivated to serve you and will address issues as quickly as ability and resources allow. The timing of solutions will be affected by when the malfunction occurred, limited authority to affect change, the availability of specialists, and the demands on staffing resources at the time the issue occurs. Refund decisions, regarding appropriateness or amount, for equipment failure and inconveniences are decided by Carolina Stays, Inc and will consider the interests of both parties to the contract (property owner and renter).

15) HOT TUB USE (IF PROPERTY IS EQUIPPED WITH HOT TUB AMENITY)
Hot tub use is "at your own risk" and the guest is responsible for all persons on the property. Please take care to know the rules of hot tub usage.

You need to shower BEFORE and AFTER entering the Hot Tub.

The water chemicals are checked and balanced before arrival. We guarantee water quality at the time of your arrival (conditions apply). If you have any reason to believe the hot tub was not serviced properly, you must contact the office within 1 hour of your arrival by leaving a message and/or sending an email, and we will provide service at no charge. We do not guarantee the quality of water for the duration of your stay. Use of the hot tub changes the chemical balance as the chemicals remove bacteria, and makes use of the filtration system which removes material from body oil, organic matter, soaps, perfumes, soap/conditioner residue, sunscreen, makeup, etc. . . Showering before use reduces the impact on the tub's chemicals and filter system and extends the useful life of the hot tub water/chemicals provided for your stay. Showering after removes chemicals and organic residue that may have been introduced by exposure to the water. It is the guest's responsibility to report if use of the tub has created the need for servicing. The need for additional servicing is caused by use and there is a fee to maintain the quality during your stay. You may order the service by calling or emailing our guest services team. A standard mid-stay chemical balance and filter cleaning service is $37.50. A mid-stay dump and refill of the hot tub is $100. If the water needs service, continued use of the hot tub without water treatment may cause injury. It is the guest's responsibility to arrange service as needed during the stay.
Reservations made within 24 hours of arrival should not use the hot tub until after arranging a service to guarantee the water quality. For these "last minute reservations," it is the guest's responsibility to confirm that the hot tub has been serviced.
A hot tub cover is no representation that it will prevent children from entering. To avoid injury, do not permit children to use or access the hot tub unless closely supervised by an adult. Use extreme caution, and supervise your children at all times during your stay.
Stay off the hot tub cover: It will not support the weight. If a hot tub cover is broken because it cannot support climbing on it, you will be charged to replace the hot tub cover, which can cost more than $600. Remove the cover completely before entry to prevent entrapment. Non-secured or improperly secured covers are a hazard. Failure to follow instructions may result in injury or drowning.
Water in the hot tub should never exceed 104 degrees F (40C). Temperatures between 100 degrees F (38C) and 104 degree F (40C) are considered safe for healthy adults. Lower temperatures are recommended for children. Usage time for these temperatures is 10 minutes; prolonged usage may be injurious to your health. Before using a hot tub, the water temperature should be measured with an accurate thermometer.
Do not splash water out of the hot tub. Doing so may damage the hot tub.
Pregnant women should consult a physician before using a hot tub.
Medications, alcohol or drugs should not be used before or during hot tub use as they can lead to unconsciousness with the possibility of drowning. A physician should be consulted before using a hot tub if there is a medical history of heart disease, low or high blood pressure, circulatory system problems, diabetes or if suffering from obesity. Any person using medications should consult a physician before using a hot tub. Some medications may induce drowsiness. Other medications may affect heart rate, blood pressure, and circulation and may cause drowning.
Do not use the hot tub unless all suction guards are installed to prevent body and hair entrapment. Never operate the hot tub if the suction fittings are broken, cracked or missing.
Do not permit any electric appliances such as a telephone, light, radio or television within 10 feet of the hot tub.
People with infectious diseases should not use the hot tub.
Wet surfaces can be slippery; to avoid injury, exercise care when entering or exiting the hot tub.
Do not use a hot tub immediately following strenuous exercise.
The use of alcohol or drugs can greatly increase the risk of fatal hyperthermia in hot tubs.
No horseplay or roughhousing in the hot tub.

16) NOT ALL PROPERTIES HAVE AIR CONDITIONING
Please be aware that NOT all of the properties managed by Carolina Stays, Inc are equipped with air conditioning. If it is important to have air conditioning, the online reservation system enables a filter to search only homes with air conditioning. It is the responsibility of the person making the reservation to gain familiarity with the amenities of the property, which may or may not include air conditioning. The agent is not responsible for weather conditions at the time of tenancy, and there will be no refunds or switching of properties due to lack of air conditioning.

17) PETS:
Some pet-friendly properties allow dogs only. Contact the office for approval.
Pet-friendly properties accept approved pets with a non-refundable pet fee of $150 per pet per stay. All pets must be put in a crate if left unattended at the property. Unless otherwise specifically permitted in the advertising, no pets shall be allowed on the premises. Tenant's breach of this provision shall be considered material and shall result in forfeiture of any monies paid and the termination of tenancy. Evidence of a pet at the property without prior approval may result in a $100 fee in addition to the pet fee charged to the credit card on file post-departure.Please note that we cannot guarantee that properties advertised as not allowing pets have never had a pet in the property.

18) NUMBER OF CARS
Please be aware that some communities have strict standards regarding the number of vehicles allowed to park at a property. Some areas may not allow motorcycles, RVs, or trailers. You must adhere to these regulations at all times during your stay. You will be prompted by email for the number and type of cars.

19) SUBSTITUTION
The agent reserves the right to substitute accommodations if circumstances require. Circumstances include but are not limited to acts of nature, malfunctions, or other accidents or incidents that render a property uninhabitable. In the event that a property becomes unavailable, the agent will contact the tenant to offer alternative properties or a full refund.

20) PAY PER SERVICE ON OWNERS SUBSCRIPTION
Telephones are included in a number of our vacation homes for your convenience. Please do not charge any calls to the owner. Pay-Per-View television, including HBO, special sporting events, Showtime, and other such channels are not included in your rental. Viewing of PPV programs is prohibited by the owner and will result in charges to your deposit and/or credit card.

21) ITEMS LEFT IN PROPERTY
Carolina Stays, Inc is not responsible for items left in rental properties. It is important to check thoroughly before departing to avoid leaving your belongings. If you failed to remove and pack a belonging, inform us immediately if you want lost and found service. If you purchase lost and found service, we will attempt to locate the item, deliver it to the office, and arrange to ship to the address you provide. But please remember that success with locating and returning the item to you is affected by many variables. So there is no guarantee that left items will be found. If you contact us and request service related to a lost and found item, you will be charged for the service (generally $35 but is subject to change). Shipping will not be charged unless we successfully locate and deliver the item for shipping. Items found but not claimed within 2 weeks of departure date will be donated to charity.

22) OWNER'S CLOSETS OR OTHER LOCKED AREAS
It is normal for a portion of the property to be locked and unavailable for guest use. Locked closets or other areas are reserved for storage of the owner's private property. Locked areas are not included with a reservation. Entry to locked areas of the house will be considered illegal trespassing.

23) ENTRY
Under special circumstances, it may be necessary for the agent to enter the property during reasonable hours for any purpose connected with the repair, care or management of the property.

24) WHAT IS PROVIDED AT THE HOUSE UPON ARRIVAL
All properties are set up for light housekeeping. Beds are made with clean linens and one towel is provided for each guest. If you require more than a single towel per guest, it is recommended that you bring towels from home. Carolina Stays, Inc. provides toilet tissue, bath soap, dish soap, and trash bags. You may need to bring supplies from home or plan to purchase these items to be properly stocked for the duration of your stay. Kitchens should be stocked with kitchenware and tableware sufficient for basic meal preparation. Specialty cookware is not guaranteed to be available at the property, and thus should be packed by you if necessary.

25) DISBURSEMENT OF RENT TO THIRD PARTIES/FEES
Tenant authorizes agent to disburse up to fifty (50%) of the rent to the owners (or as owner directs) prior to tenant's occupancy of the premises, and the balance of the rent upon the commencement of the tenancy or as otherwise permitted under the Vacation Rental Act. Tenant also authorizes agent to disburse prior to tenant's occupancy of the premises any fees owed by the property owner to third parties to pay for any goods, services, or benefits procured by the agent for the benefit of the tenant or property owner.

26) TRANSFER OF PREMISES
If the owner voluntarily transfers the premises, the tenant has the right to enforce this agreement against the grantee of the premises. If a tenant's occupancy under this agreement is to end 180 days after such recordation. The tenant has no right to enforce the terms of the agreement unless the grantee agrees in writing to honor this agreement. If the grantee does not honor this agreement, the tenant is entitled to a refund of all advance rent paid by the tenant. Within 10 days after transfer of the premises, the grantee or the grantee's agent is required to (i) notify the tenant in writing of the transfer of the premises, the grantee's name and address, and the date the grantee's interest was recorded; and (ii) advise tenant whether the tenant has the right to occupy the premises subject to the terms of this agreement or receive a refund of any payment made by the tenant.
Upon termination of the owner's interest in the premises, whether by sale, assignment, death, the appointment of a receiver or otherwise, the owner, owner's agent, or real estate agent is required to transfer all advance rent and fees paid by tenant to the owner's successor-in-interest within 30 days and notify the tenant by email of such transfer and of the transferee's name and address. However, if tenant's occupancy under this agreement is to end more than 180 days after recordation of the interest of the owner's successor-in-interest in the premises, and the successor-in-interest has not agreed to honor this agreement, all advance rent paid by tenant must be transferred to the tenant within 30 days.
If the owner's interest in the premises is involuntarily transferred prior to the tenant's occupancy of the premises, the owner is required to refund to the tenant all advance rent paid by tenant within 60 days of the transfer.

27) TENANT DUTIES
Tenant agrees to be a polite and conscientious neighbor, and to comply with all obligations imposed by the Vacation Rental Act with respect to maintenance of the premises, including but not limited to keeping the premises as clean and safe as the conditions of the premises permit and causing no unsafe or unsanitary conditions. Tenant agrees to not use the premises or amenities for any activity or purpose that violates any criminal or copyright law or governmental or local regulation, including noise ordinances, local parking restrictions, and illegal use of the internet. Tenant's breach of any duty contained in these terms and conditions shall be considered material and shall result in the termination of tenancy. Carolina Stays, Incwill cooperate with any investigation of illegal activity that seeks to hold perpetrators responsible.

28) AGENTS DUTIES
The agent agrees to provide the premises in a fit and habitable condition. If at the time the tenant is to begin occupancy of the premises, the agent cannot provide the premises in a fit and habitable condition or substitute a reasonably comparable property in such condition, agent shall refund to the tenant all payments made by the tenant.

AGENT SHALL CONDUCT ALL BROKERAGE ACTIVITIES IN REGARD TO THE AGREEMENT WITHOUT RESPECT TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, HANDICAP, SEXUAL ORIENTATION, OR FAMILIAL STATUS OF ANY TENANT.

29) MANDATORY EVACUATION
If state or local authorities order a mandatory evacuation of an area that includes the premises, the tenant shall comply with the order. Upon compliance, the tenant will be entitled to a refund of the prorated rent for each night that the tenant is unable to occupy the premises because of the order. However, the tenant will not be entitled to a refund if, prior to taking possession of the premises, (i) the tenant refused insurance offered by the agent that would have compensated the tenant for losses or damages resulting from loss of use of the premises due to the mandatory evacuation order, or (ii) the tenant purchased insurance offered by the landlord or real estate broker. The insurance offered shall be provided by an insurance company duly authorized by the North Carolina Department of Insurance, and the cost of the insurance shall not exceed eight percent (8%) of the total rent charged for the vacation rental to the tenant.

30) EXPEDITED EVICTION
If the tenancy created hereunder is for 30 days or less the expedited eviction procedures set forth in the Vacation Rental Act will apply. The tenant may be evicted under such procedures if the tenant: (i) holds over in possession after the terms of the tenant's rental agreement has expired, (ii) commits a material breach of any provision of the agreement (including any addendum hereto) that according to its terms would result in the termination of the tenant's tenancy; (iii) fails to pay rent as required by this agreement; or (iv) has obtained possession of the premises by fraud or misrepresentation.

31) INDEMNIFICATION AND HOLD HARMLESS: RIGHT OF ENTRY; ASSIGNMENT
Tenant agrees to indemnify and hold harmless the agent and the owner from and against any liability for personal injury or property damage sustained by any person (including the tenant's guests) as a result of any cause unless caused by the negligent or willful act of the agent or the owner, or the failure of the agent or the owner to comply with the Vacation Rental Act. The tenant agrees that the agent, the owner, or their respective representatives may enter the premises during reasonable hours to inspect the premises, to make such repairs, alteration or improvements thereto as the agent or owner may deem appropriate, or to show the premises to prospective purchasers or tenants. Tenants shall not assign this agreement or sublet the premises in whole or part without the written permission of the agent. There is a disclosure on the property page if a camera is inside the premises. Acceptance of terms and conditions is acknowledgment and acceptance of this information by the tenant.

32) RESOLUTION
Any claim or dispute arising from or related to this agreement shall be settled by first discussing the matter, secondly by mediation and, if necessary, by legally binding arbitration. Judgment upon an arbitration decision may be entered in any court otherwise having jurisdiction. The parties understand that these methods shall be the sole remedy for any controversy or claim arising out of this agreement and expressly waive their right to file a lawsuit in any civil court against one another for such disputes, except to enforce an arbitration decision.

33) NO SMOKING
ALL of our properties are NON-SMOKING properties. You may not use smoking or vaping products of any kind inside the properties. If any sign of smoking or vaping is found inside a property, the responsible party accepts responsibility for odor remediation, and possibly to reimburse the property owner for time off the market, should remediation require extended time.

34) AMERICANS WITH DISABILITIESThe properties in our vacation rental program are privately owned residences, and NONE of the properties meet the standards to be ADA Compliant.

35) Security Cameras: Security cameras may be placed in public areas to include:
- Outside entryways, doors & decks.
- Parking areas like driveways or garages
- Locked and off limits areas (like owner’s closets or sheds)
These cameras are for the Guest’s safety, as well as enforcing compliance on permitted number of cars, unauthorized events and or parties, too many guests, unauthorized pets, or other rule infractions. Cameras are never placed in any area where the expectation of privacy exists.

ALL RESERVATIONS MADE VIA THE WEB HAVE ACCEPTED AND AGREED TO ALL TERMS IN THIS AGREEMENT IN FULL BY CHECKING THE BOX IN STEP 1 OF THE RESERVATION PROCESS. YOU CANNOT GET TO STEP 2 OF THE RESERVATION PROCESS AND PAY FOR YOUR RESERVATION WITHOUT CHECKING THIS BOX. IF THIS RESERVATION WAS MADE WITH Carolina Stays, Inc. THROUGH ANY MEANS OTHER THAN THE ONLINE RESERVATION SYSTEM, THIS AGREEMENT IS EMAILED TO YOU ALONG WITH YOUR RESERVATION CONFIRMATION. WHILE PAYMENT OF MONEY, OR TAKING POSSESSION OF THE PROPERTY AFTER RECEIPT OF THE AGREEMENT, IS EVIDENCE OF YOUR ACCEPTANCE OF THE AGREEMENT AND YOUR INTENT TO USE THIS PROPERTY FOR A VACATION RENTAL, YOUR RESERVATION IS NOT GUARANTEED AND CONFIRMED UNTIL RECEIPT OF A STATEMENT OF ACCEPTANCE FROM THE EMAIL ADDRESS ASSOCIATED WITH THE RESERVATION.